Play Hardball

               Play Hardball(來硬的)




 

  I always believed in being gentle with people, and was afraid of fighting and argument. I chose to give in every time there was a different opinion against me. I did not not care  the right thing I should fight for myself, neither did I care this was an act of cowardice. Because I was raised being obedient, and being taught to be silent. However, there was something happened and I realized people should stand up for themselves.

 

One of my insurance agents is a female in her fifties. She always put my demand aside and take her time. “ This agent didn’t come here and take care of it,” I called  the insurance company a year ago, “ I want to talk to your supervisor.” “ All the staff are having a morning meeting, and I will tell our supervisor about your complaint,” said the operator. The operator promised to report the complaint to their supervisor, and I accepted it. The agent came late that day and talked to me with bad manners. I ignored her bad manners and got the work done.

 

This time, I applied for another service. All the same the agent went her own way and told me to prepare something to complete the paperwork. “ I went to the company and the ladies took care of it. I don’t know why you still want me to go through the same procedure again?” I said. “ I guess you are busy, and I will go to one of my clients first,” the agent said. “ If you takes an ignoring attitude towards the service, I will report it to your company now,” I responded on Line. Unexpectedly, she came to handle paperwork immediately and talked to me with smile and a very nice manners.

    

    This event made me understand that you play hardball with unfriendly people is a right thing to do. No shouting, anger spurting out. Just a few words can get this done. As long as you take advantage of others’ fault or mistakes, you can get them down.

 

 

 

Am

16-Dec-15